Patient Policy

Care Quality Commission

In line with all healthcare providers in England, One Healthcare’s hospitals are registered with the Care Quality Commission and have been approved to provide a range of services. Each hospital’s Registration Certificate is available to view in the hospital. The CQC make public their reviews of healthcare providers on their website www.cqc.org.uk.

Clinical Governance

One Healthcare operates a system of clinical governance within an overall framework of quality governance. Our clinical governance framework includes routine reviews of clinical performance including a broad range of key quality indicators and patient reported outcome measures. It also encompasses our approach to clinical risk management including infection prevention and control. We monitor feedback from patients and stakeholders and take action to improve services where they have fallen below the level expected by our customers. Our culture is one of openness, learning and improvement.

Clinical Professional Registration

All Consultants with practicing privileges at the hospital are registered medical practitioners with the General Medical Council. They are subject to a process known as revalidation, which requires a periodic assessment of their NHS and private practice to enable them to retain a license to practice. All Consultants practicing at One healthcare hospitals are part of this ongoing process.

Likewise, all Nurses are registered with the Nursing and Midwifery Council and are subject to a similar process of revalidation to enable them to continue in practice. All other clinical professionals are registered with the Health and Care Professions Council.

All staff and Consultant credentials are checked prior to employment or the granting of practicing privileges.

Competition and Mergers Authority

In 2014 the Competition and Mergers Authority published an Order requiring all private healthcare providers to collect and publish a range of data to inform patients about the quality and cost of care. We provide information on a regular basis to the Private Healthcare Information Network who publish this on their website www.phin.org.uk.

Duty of Candour

Following a number of high profile reports it was recognised that patients and their families were not always well informed when things went wrong with their care or treatment. The ‘Duty of Candour’, required of all healthcare providers, requires that patients are informed when aspects of care or treatment causes harm or has the potential to cause harm to them. One Healthcare will always strive to avoid any harm to patients, however should something happen we will ensure that you are kept fully informed about what has happened and how we intend to address the situation to achieve the best possible outcome.

Corporate Hospitality

From time to time One Healthcare Partners may invite Consultants, GPs and strategic partners to attend corporate hospitality at Watford Football Club (One Hatfield Hospital are the official Medical Partner of Watford Football Club) or Rugby matches (One Healthcare partners has a number of rugby tickets purchased for 2019) and hospital events such as BBQs.

All expenditure associated with corporate hospitality is agreed at Director level within the organisation and is offered at a level which is considered to conducive to good corporate governance. All such hospitality is appropriately recorded, in our corporate entertainment register in accordance with our corporate governance policy.