Patient Policy

At One Ashford Hospital we are committed to the quality of care we provide to our patients and regularly review our services to ensure we are providing the highest level of care possible.

The Care Quality Commission

In line with all healthcare providers in England, One Healthcare’s hospitals are registered with the Care Quality Commission and have been approved to provide a range of services.  Each hospital’s Registration Certificate is available to view in the hospital. The CQC make public their reviews of healthcare providers on their website


One Ashford Hospital has been inspected and rated as Good with CQC


One Ashford Hospital is rated as GOOD



Clinical Governance

Clinical Governance

One Healthcare operates a system of clinical governance within an overall framework of quality governance.  Our clinical governance framework includes routine reviews of clinical performance including a broad range of key quality indicators and patient reported outcome measures.  It also encompasses our approach to clinical risk management including infection prevention and control.  We monitor feedback from patients and stakeholders and take action to improve services where they have fallen below the level expected by our customers.  Our culture is one of openness, learning and improvement.

Clinical Professional Registration

All Consultants with practicing privileges at the hospital are registered medical practitioners with the General Medical Council.  They are subject to a process known as revalidation, which requires a periodic assessment of their NHS and private practice to enable them to retain a license to practice.  All Consultants practicing at One healthcare hospitals are part of this ongoing process.


Likewise, all Nurses are registered with the Nursing and Midwifery Council and are subject to a similar process of revalidation to enable them to continue in practice. All other clinical professionals are registered with the Health and Care Professions Council.


All staff and Consultant credentials are checked prior to employment or the granting of practicing privileges.

Competition and Markets Authority

In 2014 the Competition and Markets Authority published an Order requiring all private healthcare providers to collect and publish a range of data to inform patients about the quality and cost of care.  We provide information on a regular basis to the Private Healthcare Information Network who publish this on their website

Duty of Candour

Following a number of high profile reports it was recognised that patients and their families were not always well informed when things went wrong with their care or treatment. The ‘Duty of Candour’, required of all healthcare providers, requires that patients are informed when aspects of care or treatment causes harm or has the potential to cause harm to them.  One Healthcare will always strive to avoid any harm to patients, however should something happen we will ensure that you are kept fully informed about what has happened and how we intend to address the situation to achieve the best possible outcome.

The patient policy of One Healthcare Ltd











Check out our latest reviews below on the independent website iWantGreatCare