If you ask your GP to refer you to One Ashford, you may be able to book your appointment whilst in the GP surgery but in the majority of cases you will receive a letter from your GP listing the choice of hospitals and giving you your unique NHS booking reference number.  You can then book your appointment online or through or over the phone for a time and date that is convenient for you.

After your GP has referred you to us, you will have an initial consultation with one our our Consultants to discuss your condition.  They will arrange any investigative tests that may be necessary, such as blood tests, urine tests, MRI scan, Ultrasound or X-rays. Once a diagnosis has been made, your Consultant will discuss your treatment plan with you.

You may require further consultations, or be referred back to your GP for ongoing care and management of your condition. Alternatively, you may be booked for treatment in an outpatient setting, as a day case or for inpatient surgery.

When you are ready to leave hospital you will receive a copy of your treatment and recovery plan with full details of any follow-up care and medication you may need, plus a contact number if you have any concerns once you are home.  It is a good idea to take your copy with you if you need to see your GP soon after your procedure.

We will also keep your GP informed about your treatment and recovery plan and progress.  Our report will be added to your medical records and kept by your GP.

The NHS covers all the costs of your treatment with us.  You only pay for extra personal items, such as phone calls, magazines or newspapers and visitor’s meals, just as you would in an NHS hospital.