We ask all our patients to complete a patient experience survey and review these results on a monthly basis. These provide fantastic feedback as well as ideas on how we can improve our service.
We also see patients choosing to review us on independent sites such as Google, Doctify and I Want Great Care.
My care at One Hatfield Hospital was incredible. All of the staff from reception to the surgical team, nurses to catering were friendly, warm and welcoming and professional. They listened to any questions or concerns that I had and answered them fully; explaining everything that I wanted to know. I felt very well cared for… The elective surgery was excellent and I am incredibly happy with the entire process from beginning to end. Everything was fully explained to me, I was comfortable during my stay (day-case), the staff were always there for me if I needed anything and the aftercare is wonderful. I have no complaints at all about my experience and cannot thank everyone there enough for their truly amazing care and kindness!