Patient Experience

At One Hatfield Hospital, you will find a relaxed environment, with en-suite private bedrooms. We have no restrictions on visiting hours, free on-site parking, delicious, locally sourced meals.

We ask all of our patients to complete a patient satisfaction questionnaire. See our latest results here

Arriving at the hospital


We know we only have one chance to make a good first impression, so whether it’s our free onsite parking or the friendly smile from the receptionist, we do everything we can to give you the kind of individual attention you deserve.

Seeing the consultant


We know your most important concern is the quality of care that you receive. That’s why we’ve recruited some of Hertfordshire’s leading consultants who are all the best in their specialist fields. By bringing together excellent clinical leadership and empowering our surgeons, physicians and clinicians, we have created an environment at One Hatfield, where you can be sure of the best possible care.

Day surgery


We have created our dedicated Day Case Unit which carries out a wide variety of minor surgery and other clinical procedures, minimising your time in hospital. When you arrive, you will be welcomed into your own individual space. Once your procedure is completed you can rest a while, or relax in our coffee shop.

Inpatients


We paid special attention when designing our 18 in-patient en-suite bedrooms to ensure you have the best environment for your recovery. Each bedroom is furnished to a high standard with an en-suite walk-in shower room, so that you can get the privacy you need. 

Food


We can provide locally-sourced, freshly prepared meals cooked on-site by a dedicated team of chefs with a menu designed by our talented chefs; with menus for all dietary requirements.

Patient reviews


At One Hatfield Hospital, patient feedback matters to us. Every patient is asked three questions – What did we do well? What could we do better? Would you recommend us to family and friends?

We review the feedback each month and follow-up actions are introduced and implemented in order to improve your experience.