Patient Policy

Care Quality Commission

In line with all healthcare providers in England, One Healthcare’s hospitals are Registered with the Care Quality Commission and have been approved to provide a range of services. Each hospital’s Registration Certificate is available to view in the hospital. The CQC make public their reviews of healthcare providers on their website

Clinical Governance

One Healthcare operates a system of clinical governance within an overall framework of quality governance. Our clinical governance framework includes routine reviews of clinical performance including a broad range of key quality indicators and patient reported outcome measures. It also encompasses our approach to clinical risk management including infection prevention and control. We monitor feedback from patients and stakeholders and take action to improve services where they have fallen below the level expected by our customers. Our culture is one of openness, learning and improvement.

Clinical Professional Registration

All Consultants with practicing privileges at the hospital are registered medical practitioners with the General Medical Council. They are subject to a process known as revalidation, which requires a periodic assessment of their NHS and private practice to enable them to retain a license to practice. All Consultants practicing at One healthcare hospitals are part of this ongoing process.

Likewise, all Nurses are registered with the Nursing and Midwifery Council and are subject to a similar process of revalidation to enable them to continue in practice. All other clinical professionals are registered with the Health and Care Professions Council.

All staff and Consultant credentials are checked prior to employment or the granting of practicing privileges.


One Healthcare Hospitals – exclusion criteria

One Healthcare Hospitals will only admit adult and paediatric patients in line with our approved patient categories.

We will not admit:

  • A patient who has an unstable mental condition and is receiving psychiatric treatment
  • A patient who is with a BMI >40
  • Any services for people under the age of 18 years requiring overnight stay on the ward
  • Any patient currently undergoing chemotherapy of radiotherapy
  • Chronic stage 3 or 4 kidney disease
  • Myocardial Infraction or unstable angina in the last 6 months
  • Coronary artery stenting in last six months
  • Transiant Ischemic Attack within the last 3 months (TIA)
  • CVA within last 6 months
  • Patients who will require HDU or ITU care (level 2 or level 3 care) post op
  • Diarrhoea/ vomiting within last 48 hours
  • A patient requiring mental health treatment
  • A patient requiring Obstetric Care


  • ASA I and 2 will be accommodated, ASA 3 level patients will be risk assessed by an anesthetist with face to face review in clinic
  • Booking forms must be received with a minimum of a 5 day TCI date, to allow for a full pre assessment process. Urgent cases will be risk assessed and the hospital director has the final decision on any patient requiring treatment with less than 5-day notice to ensure a safe admission and treatment process for the patient.

Competition and Mergers Authority

In 2014 the Competition and Mergers Authority published an Order requiring all private healthcare providers to collect and publish a range of data to inform patients about the quality and cost of care.

The collection of this data is in progress and will be published early in 2017 by the Private Healthcare Information Network on their website

Duty of Candour

Following a number of high profile reports it was recognised that patients and their families were not always well informed when things went wrong with their care or treatment. The ‘Duty of Candour’, required of all healthcare providers, requires that patients are informed when aspects of care or treatment causes harm or has the potential to cause harm to them. One Healthcare will always strive to avoid any harm to patients, however should something happen we will ensure that you are kept fully informed about what has happened and how we intend to address the situation to achieve the best possible outcome.

Sponsorship & Entertainment

One Healthcare Partners Limited works hard to positively promote the “One “ Brand within the local community.

From time to time One Healthcare Partners may invite suppliers, contractors and strategic partners to attend corporate hospitality events at the above mentioned venues (this may also include Consultants). There may also be occasions when events may be held at other venues.

All expenditure associated with corporate hospitality is agreed at Director level within the organisation and is offered at a level which is considered to conducive to good corporate governance. All such hospitality is appropriately recorded, in our corporate entertainment register in accordance with our corporate governance policy.