Hello, My name is…

One Healthcare is proud to support the national “#hello, my name is…” campaign, helping to improve the hospital experience of all patients.

The “#hello, my name is…” campaign aims to encourage all staff, regardless of role, to introduce themselves to the patients and visitors. Research has shown that patients appreciate basic personal touches, and a simple gesture such as telling somebody your name will go a long way to helping them feel better about being in hospital.

The campaign was launched by Dr Kate Granger, a registrar from Yorkshire specialising in elderly medicine, who was diagnosed with terminal cancer. Throughout her hospital visits and admissions, she became aware of the impact of the little things that make a difference – for her, one of the main things was staff not introducing themselves.

Why is this important?  As Kate explains, a confident introduction is the first step to providing compassionate care and is often all it takes to put patients at ease and make them feel more relaxed during treatment.

Instead of simply moaning about this, as her husband encouraged, Kate did something about it and initiated a Twitter campaign called “#hello, my name Is…”, the mission being to get as many members of NHS staff as possible to pledge to introduce themselves to their patients.  The campaign is now widely endorsed by several senior figures within the NHS and private healthcare and a significant number of hospitals.

Here at One Ashford, we feel strongly that we should support the campaign to ensure this basic human touch is adopted by all.

If you doubt the impact of this campaign, we would strongly recommend that you observe for yourself the impact that this had on Kate through the short videos available at http://hellomynameis.org.uk/ or on YouTube (NHS Confederation 2014 and Kate’s Story)