Can I be treated at the weekend?

Yes. Some outpatient appointments and some admissions can take place at the weekend. Times will vary depending on the type of treatment you are having.

If you want to have a weekend appointment, we are more likely to meet your wishes if you can be flexible about the location.

Do I need a referral from my GP?

Depending on your private health insurer, you may need a GP referral to claim on your insurance. In the first instance, we would advise you to contact your private healthcare insurer for further information.

If you are paying for yourself, please call 01233 423000 or email ashford.info@onehealthcare.co.uk for a no-obligation quote.

How do I find out the cost of my treatment?

If you are a self-pay patient, then the fees for your treatment or surgery will be discussed with you individually and a detailed written quote prepared for you. If you would like an estimate of the likely costs of surgery, please call us on 01233 423000 and we will be happy to discuss this further with you.

Whether you are funded by your private health insurance, the NHS or are self-funding at One Ashford Hospital we aim to ensure that the financial aspects of your visit to the hospital are dealt with efficiently, transparently and confidentially. The registration document which you sign upon arrival forms your contract with the hospital for services and facilities.

How can I pay for my treatment?

There are a number of ways to pay for treatment at One Ashford Hospital, the main ones are:

  • Through private or company supported medical insurance.
    Funding your own treatment through one of One Ashford Hospital's self-funding options

Insured patients

If you have health insurance we always advise that you check with your insurance company that the proposed treatment is covered by your policy prior to attending your appointment.

We also recommend that you liaise closely with your insurance company throughout the course of treatment to ensure your treatment is eligible, as each provider has slightly different requirements.

When you come to the hospital please bring with you your Insurance Registration documents containing your membership number, a completed claim form (if applicable), and pre-authorisation number. If required by your insurance policy, please make sure that your claim form has been signed by your GP.

If you do not have all of your insurance details with you, it may be necessary for you to settle your account in full upon admission to One Ashford Hospital. In order to meet the admission requirements of many insurance companies, we may need you to provide the date when your symptoms first developed and the date that you subsequently visited your GP.

We have agreements with many insurance companies and the hospital will invoice them directly. However, if you receive any invoices from your Consultant after discharge, you will need to forward these to your insurance company for payment.

Many insurance companies have an excess payment policy and it is advisable to check if there is any excess that you will be liable to pay for any treatment.

Please note that take home medicines (apart from your own medication which is returned to you) and physiotherapy aids are not covered by medical insurance and you will therefore be presented with a bill where applicable.

Self-funding patients

If you are not covered by medical insurance and are self-funding the cost of your treatment, you will be required to pay the agreed cost in full prior to your admission. If you are being admitted under any of the hospital's self-funding options you will receive a detailed quote - including our Terms and Conditions - in advance of your treatment. This quote will identify what you need to pay and exactly what is included or excluded from this price.

Can I use a credit or debit card?

Yes, payment by credit or debit card can be made by telephone prior to your admission.

Can I pay with a cheque?

Yes, payment by personal cheque is accepted but must be received 10 days before your attendance to enable the cheque to clear.

Can I park my car at One Ashford Hospital?

Yes, a visitor’s car park is located directly in front of the hospital. This is free of charge to patients and visitors.

What are your visiting hours?

We know how important it is that your friends can visit you in hospital, that is why we don't have restricted visiting hours and they are welcome to visit us at any time.

Is there somewhere for visitors to eat?

Yes, we have a café in the main reception of our hospital.

Opening at 7am we offer an extensive range of breakfast choices, as well as tea, coffee and soft drinks and refreshments throughout the day.

At lunchtime, we offer freshly made sandwiches and paninis as well as hot lunch choices.

How do relatives and friends make enquiries about my condition?

Friends and relatives can contact the nursing ward directly on 01233 423000 to speak to our inpatient nurses about loved ones' recoveries

What about money & valuables?

Property may be handed into our hospitality staff for safe keeping. There is no need to bring food with you as snacks and drinks are provided for patients in our Day Care Unit during or after treatment

Is your hospital fitted with an induction loop?

Yes, our hospital is fitted with an induction loop.

Can I smoke at the hospital?

Smoking is prohibited within the hospital premises.

Coming into hospital is always an opportunity to consider giving up smoking, it may be useful to discuss nicotine replacement therapy with your GP and/or pharmacist prior to your admission.

Can I access the internet from One Ashford Hospital?

Yes, internet services are available throughout the hospital for patients and visitors.

Each Inpatient room offers Free wifi and large screen wall-mounted TV

I'm interested in working at One Ashford Hospital, do you have any vacancies?

Active vacancies are published on the jobs page of our website, in the Careers section

Making a suggestion or complaint

What you tell us matters. Our aim is to give you the best possible experience whilst you undergo your diagnosis and/or surgery and treatment.

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